Our promise to all customers is simple
We’ll turn up when we say we’re going to turn up;
We’ll be presentable & we’ll respect the inside of your home;
We’ll do what we said we were going to do;
We’ll charge you what we said we were going to charge (But we’re not the cheapest);
And we’ll clear up after ourselves
…and our pricing is transparent
We DO NOT charge a call-out fee, but we do charge a minimum of 1 hours labour, and we take that upfront over the phone. We require full payment for work upon completion, and all our engineers have card reader machines with them, so you can pay with debit / credit cards (Excluding Amex).
EICR’s – Electrical Inspection and Condition Reports are charged at £300 + vat for up to 12 circuits. If you have more than 12 circuits, it would be better if one of our electricians popped in and gave you a quote for the work.
Our hourly charges include parking & congestion too, so there will be no hidden extras added onto these charges. Please note too, that we do take the first hour upfront, and we also charge a 50% cancellation fee, if jobs are cancelled within 24 hours of the job.
If we have to collect materials, that aren’t commonly stocked plumbing items (For example special boiler parts that we’re not going to have on the van), then we charge a min of half an hour £50 + vat (as a maximum) for our time collecting them.
Any other questions please give a ring between 8:00 – 17:00 Monday – Friday.